Refund & Return Policy

At Humo Luxury Smoke, every product is inspected before dispatch to ensure it reaches you authentic and in proper working condition.

Defective Items — 24-Hour Guarantee

If a product is found to have a clear manufacturing defect — for example, it fails to activate, does not charge, or has a fault present on arrival — you may return it for a replacement or refund within 24 hours of purchase or delivery.

To qualify:

• The defect must be reported within 24 hours of receiving the product
• The product must be returned with its original packaging
• The fault must be a genuine manufacturing defect, verified by our team

Because vape products are consumable, we strongly encourage you to test your device immediately upon purchase or delivery so any fault can be identified and reported within the window.

To report a defect, contact us via phone or WhatsApp on +254 722 462244 with your order details and a description or photo of the issue.

What Is Not Covered

We do not accept returns, exchanges, or refunds for:

• Change of mind after purchase
• Products damaged through misuse, drops, or liquid exposure after delivery
• Opened or used products with no manufacturing fault
• Flavour preference
• Defects reported more than 24 hours after purchase or delivery

For health, safety, and hygiene reasons, used vape products cannot be returned unless a verified defect is present.

Before You Buy

We encourage customers to confirm their product selection before completing payment and to inspect and test items at the point of purchase or upon delivery.

Refund Method

Approved refunds are issued via M-Pesa to the paying number, or as a replacement product — your choice. Refunds are processed within 2 business days of the returned item being verified.

By purchasing from Humo Luxury Smoke, you acknowledge this policy. It does not limit any rights you may have under Kenyan consumer protection law.